Last updated: May 23, 2026
Overview
Techwem provides educational training, courses, and digital learning content for industrial automation and control engineering professionals. This policy explains when refunds are available for paid products and services.
Techwem does not sell, license, distribute, or resell any third-party software, virtual machines, control system platforms, or proprietary tools. We charge only for educational training and instructional content created by Techwem. Any third-party software or systems referenced in our training are the property of their respective owners and are discussed solely for educational purposes.
Nature of Our Products
Our paid offerings are digital educational products, including online courses, downloadable learning materials, and access to training content. Because these are digital products delivered immediately upon purchase, the following refund terms apply.
Refund Eligibility
We want you to be satisfied with your learning experience. You may request a refund under the following conditions:
- The request is made within 7 days of purchase.
- You have accessed less than 25% of the course or training content.
- The product has not been downloaded in full (where downloadable materials are included).
Refunds requested after 7 days, or after substantial consumption of the content, will generally not be granted, as digital educational content cannot be returned once accessed.
Non-Refundable Items
The following are not eligible for refunds:
- Products purchased on promotional or discounted “final sale” terms, where clearly marked.
- Live workshops, webinars, or one-on-one sessions that have already taken place.
- Subscription periods that have already commenced (you may cancel future renewals; see below).
- Any product where the full content has been downloaded or completed.
Subscriptions
If you hold a recurring subscription, you may cancel at any time. Cancellation stops future billing. You will retain access to subscriber content until the end of your current paid period. We do not provide partial refunds for unused time within a billing period unless required by applicable law.
How to Request a Refund
To request a refund, contact us at info@techwem.com with:
- Your full name and the email address used at purchase.
- The product name and date of purchase.
- A brief reason for the request (this helps us improve).
We aim to respond within 5 business days. Approved refunds are processed to the original payment method and may take 5 to 10 business days to appear, depending on your payment provider.
Technical Issues
If you experience a technical problem that prevents you from accessing content you have paid for, contact us first at info@techwem.com. We will work to resolve the issue. If we are unable to provide access to the product you purchased, you will be eligible for a full refund regardless of the timeframes above.
Statutory Rights
Nothing in this policy limits any refund or cancellation rights you may have under the consumer protection laws applicable in your jurisdiction. Where mandatory local law provides greater protection, that law prevails.
Changes to This Policy
We may update this Refund and Returns Policy from time to time. Changes apply to purchases made after the updated policy is posted. The “Last updated” date above reflects the most recent revision.
Contact
For any questions about refunds or returns, contact:
Techwem
info@techwem.com