Who we are
Techwem is an online learning platform for industrial automation and OT cybersecurity engineers. Our website is techwem.com. When we say "we," "us," or "our," we mean Techwem and its operators.
Data we collect
We collect information you give us directly and information generated as you use the site:
- Account data: email address, display name, password (hashed), and profile details you choose to add.
- Learning data: course progress, game scores, challenge completions, XP, and streak data.
- Communications: emails you send us, support tickets, and newsletter subscriptions.
- Usage data: pages visited, time spent, clicks, browser type, IP address, and device information.
- Payment data: if you purchase a subscription, payment is processed by a third-party provider (Stripe). We do not store card numbers.
How we use it
- To operate, maintain, and improve the platform and your learning experience.
- To send transactional emails (account confirmation, password reset, PDF downloads).
- To send our weekly newsletter — only if you subscribed. Unsubscribe at any time.
- To maintain the leaderboard and challenge system.
- To analyse usage patterns and improve content.
- To comply with legal obligations.
We do not use your data for advertising profiling or sell it to third parties.
Cookies
We use cookies for:
- Session management: keeping you logged in (WordPress session cookie).
- Preferences: your chosen light/dark theme stored in
localStorage. - Analytics: anonymous usage statistics via a self-hosted or privacy-first analytics tool. No cross-site tracking.
You can disable cookies in your browser settings. Core site functionality requires session cookies.
Sharing your data
We share data only with:
- Service providers who help us operate (hosting, email delivery, payment processing) under data processing agreements.
- Legal authorities if required by law.
We never sell your data. We never share it for third-party advertising.
Your rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you.
- Correct inaccurate data.
- Request deletion of your account and data.
- Object to or restrict certain processing.
- Export your data in a portable format.
- Withdraw consent at any time (e.g. unsubscribe from newsletter).
To exercise any right, email us at info@techwem.com. We will respond within 30 days.
Security
We implement industry-standard security practices: HTTPS everywhere, hashed passwords, limited access to production systems, and regular security reviews. No method of transmission over the internet is 100% secure — we cannot guarantee absolute security, but we take it seriously.
Contact
Questions about this policy? Contact us:
Techwem
Email: info@techwem.com
Website: https://techwem.com/